Frequently Asked Questions
Answers to all your questions about ce99
From opening an account to bonuses, deposits and withdrawals, games, and security — read clear answers to ce99's most frequently asked questions.
ce99 is a trusted mobile casino and sports betting platform in Bangladesh. Our players contact our support team every day with all kinds of questions. On this FAQ page we have provided detailed answers covering account registration, transactions via bKash and Nagad, slot and live casino games, bonus terms, and responsible gaming. Click on a question to read the answer directly.
Account and Registration
To open an account at ce99, you need an active mobile number and a valid email address. You must provide your correct name and date of birth at the time of registration. Please note that you must be at least 21 years old to open an account at ce99. Each person may only open one account.
Once registration is successfully completed, a confirmation message will be sent to your email or mobile number. You can then log in directly from the ce99 Login page using your username and password and view your account dashboard.
If you forget your password, click the "Forgot password?" option on the login page. Enter your registered mobile number or email and use the verification code sent to you to set a new password. For any issues, contact ce99's 24/7 live chat support.
You may be required to follow the account verification process to ensure secure transactions at ce99. For large withdrawal amounts, you may be asked to submit a copy of your national ID card or passport to confirm your identity. This is done solely to protect your account.
Yes, ce99 is a fully mobile-friendly platform. It can be easily accessed from both Android and iOS devices through a browser. Registration, login, deposits and withdrawals, and all games can be managed through a mobile browser — no separate app download is needed.
Deposits and Withdrawals
Deposits from bKash to ce99 are generally instant — in most cases the amount is added to your account within a few minutes. Make sure to use the correct reference number when making a deposit. If there is a delay for any reason, contact 24/7 live chat with your transaction ID.
The minimum deposit amount at ce99 is ৳200 — the same across all methods including bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳500. The ৳200 limit applies to each deposit even if you make multiple smaller deposits.
Yes, both deposits and withdrawals can be made at ce99 using either Nagad or Rocket. Using the same method for withdrawal as you used for deposit makes the process faster. Bank transfer is equally supported.
Withdrawal requests at ce99 are generally processed within 5 to 30 minutes. Withdrawals via bKash and Nagad are the fastest. Bank transfers may take a little longer depending on the bank's own processing time.
ce99 does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own service charges — these are determined by the respective mobile banking provider's policy and are outside ce99's control.
If a withdrawal request remains pending for more than 30 minutes, contact ce99's 24/7 live chat immediately. Provide your transaction ID and the time of the request. Our support team will quickly verify the matter and resolve it.
Games and How to Play
You can bet on BPL and all major tournament matches in ce99's cricket section. Both pre-match and in-play (live betting) are supported. Review the match odds and terms carefully before placing a bet. The minimum required amount for each bet must be available in your account.
ce99 offers slot games from multiple well-known providers including PG Soft, Pragmatic Play, and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace are easy to find. New games are added regularly — visit the new games section to see the latest additions.
ce99's live casino section offers international-standard live dealer games including from Evolution Gaming and Ezugi. Some tables feature Bengali-speaking or South Asian familiar dealers. Live blackjack, roulette, baccarat, and Teen Patti are among the games available 24/7.
RTP (Return to Player) is a game's long-term theoretical payout rate — it is the average percentage of total wagers that is returned as prizes over an extended period of play. It is a statistical indicator, not a guarantee of results in any individual session. Short-term wins and losses are determined by a Random Number Generator (RNG).
Aviator by Spribe is a crash-type game where a plane takes off and a multiplier keeps increasing. The plane can crash at any moment — if you cash out before it does, you win. The game's outcome is completely random and cannot be influenced. Visit the Aviator page for more details.
ce99 uses titles only from reputable game providers whose Random Number Generators have been tested by independent auditing bodies. The platform operates with SSL encryption and a fair play policy. If you suspect any irregularity, report it to support immediately.
Bonuses and Promotions
New members at ce99 receive a 150% bonus on their first deposit up to a maximum of ৳5,000. That means if you deposit ৳1,000 you will receive a ৳1,500 bonus, making your total balance ৳2,500. To receive the bonus, you must activate the offer at the time of your first deposit after creating your account.
The wagering requirement for ce99's welcome bonus is 15x. This means you must wager the bonus amount 15 times before withdrawing. For example: if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets. Once the requirement is met, your winnings are fully withdrawable.
ce99's VIP program enrollment is automatic — no separate application is needed. Through regular play you can move up from Bronze to Silver, Gold, and the highest level, Platinum. Higher levels earn greater weekly cashback — at Platinum level you can receive up to 0.8% weekly cashback.
ce99's VIP cashback is paid each week at a set rate based on net losses. Cashback rates are 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and up to 0.8% at Platinum. Cashback is automatically credited to your account at the end of each week.
Yes, ce99 runs special promotional offers for Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and various other occasions. These offers are available for a limited time. Log in and check the promotions section or ask via 24/7 live chat to find out about active offers.
Security and Responsible Gaming
ce99 uses industry-standard SSL encryption to protect all your personal and financial information. Your data is not sold or shared with third parties. Visit our privacy policy page for more details.
ce99 is for players aged 21 and above only. Age is verified at the time of registration. Preventing access by minors is part of ce99's responsible gaming policy. Suspicious accounts may be required to verify at any time.
ce99 offers a self-exclusion feature. If you want your account paused for a specific period, send a request via live chat or email to [email protected]. Both a temporary pause and permanent closure are available. Visit the responsible gaming page for more details.
ce99 takes responsible gaming seriously. If you notice signs of addiction, speak with our support team — they can help. Set your own betting limits, take regular breaks, and avoid placing more bets to try to recover money you have lost.
If you notice a suspicious login or transaction on your account, change your password immediately and inform ce99's 24/7 live chat. Our security team will temporarily lock the account and begin an investigation. You can also send full details to [email protected].
Yes, ce99's live chat support is available in English 7 days a week, 24 hours a day. Even at 3 in the morning you can get help with login issues or any payment-related matter. Use [email protected] to contact us by email.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7 — via live chat or email.
Get in Touch With Us
We are always ready to respond to any issue you have.
Live Chat
Instant support in Bengali, 24/7. Log in to the platform and start chatting right away.
Email Support
For detailed matters, email us at: [email protected] — we respond quickly.
Read the Guidelines
For all rules and terms, visit our Terms & Conditions and Responsible Gaming pages.