ce99's Privacy Policy
This policy provides complete transparency about how your personal information is collected, stored, and protected on the ce99 platform.
ce99 treats your privacy as its highest priority. This Privacy Policy ("Policy") explains what information we collect about you while you use our website, mobile platform, and related services, why we collect it, and how we use and protect it. By using this platform, you are agreeing to the terms of this Policy.
01 Definitions and Scope of Application
In this Privacy Policy, the terms "ce99", "we", and "our" refer to the entity operating the ce99 platform. "You", "user", or "member" refers to anyone who uses our website, app, or any of our digital services.
This Policy applies to the following:
- The ce99 website (ce99.cam) and all its subdomains
- The ce99 mobile application (where applicable)
- All channels of communication with ce99 (live chat, email)
- Any third-party integrated services that form part of the ce99 platform
This Policy applies to adults only. You must be at least 21 years old to register an account on the ce99 platform.
02 What Information We Collect
ce99 collects only the information that is necessary to operate our services, essential to ensure security, and required to meet legal obligations.
2.1 Information You Provide Directly
Information you provide during the account registration and verification process:
- Full name (as per national identity card)
- Date of birth (for age verification)
- Active email address
- Mobile phone number
- Password (stored in encrypted form)
- Identity verification documents (copy of national identity card or passport)
2.2 Financial Information
The following information may be required to complete transactions:
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction history and amounts
Note: We never store full payment card numbers or bank PINs.
2.3 Automatically Collected Information
When you use the ce99 platform, the following information is collected automatically:
- IP address and geographic location (approximate)
- Device type, operating system, and browser information
- Cookie and session tracking data
- Time and duration of platform access
- Page view history and click patterns
- Gaming activity and betting history
03 Purpose of Information Use
ce99 uses your personal information only for the following lawful purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and maintaining accounts
- Processing deposits and withdrawals
- Managing bonuses and rewards
- Storing and displaying gaming history
- Providing customer support
3.2 Security and Fraud Prevention
- Verifying the authenticity of account access
- Identifying and investigating suspicious transactions
- Preventing the use of multiple accounts
- Complying with anti-money laundering (AML) processes
- Preventing access by minors
3.3 Legal and Regulatory Compliance
- Adhering to applicable laws and regulations
- Meeting tax and financial reporting obligations
- Cooperating with dispute resolution and legal processes
3.4 Platform Improvement
- Analyzing and improving the user experience
- Identifying and resolving technical issues
- Developing new features and services
04 Cookies and Tracking Technologies
ce99 uses cookies and similar tracking technologies on its platform. These technologies help improve your browsing experience and ensure the platform functions correctly.
4.1 Essential Cookies
These cookies are essential for the core functionality of the platform. They maintain your login session, verify security, and remember your preferences. These cookies cannot be disabled.
4.2 Functional Cookies
These cookies remember your language preferences, display settings, and other personalization features. They make your experience on the platform more convenient.
4.3 Analytical Cookies
We use analytical cookies to collect anonymous statistics. This information helps us understand how users interact with our platform and improve our services. This information contains no personal identifiers.
4.4 Cookie Controls
You can manage cookies through your browser settings. Please note, however, that disabling essential cookies may affect some important functions of the platform.
05 Information Sharing with Third Parties
ce99 does not sell or rent your personal information to any third party. However, in certain circumstances, necessary information may be shared with our trusted partners:
5.1 Service Providers
Trusted service providers who assist in operating our platform may have limited access to information in order to carry out specific tasks. These include payment processors, technology infrastructure providers, and customer support platforms. These partners operate under our direction and within strict confidentiality agreements.
5.2 Game Software Providers
Our game software partners, including Pragmatic Play, Spribe, JILI, and PG Soft, may have access to certain gaming data. However, this access is strictly limited and is solely for fair gaming and technical purposes.
5.3 Legal Authorities
If providing information is required by a court order, legal obligation, or government investigation, ce99 will cooperate with the relevant authorities in accordance with applicable law.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. In such cases, we will notify you in advance, and the new entity will also follow the same privacy policy.
06 Data Security Measures
ce99 uses industry-standard technologies and methods to protect your personal information. Our security framework operates at the following levels:
6.1 Encryption
All data exchanged between your browser and our servers is protected by SSL encryption. Passwords and sensitive financial information are stored using advanced hashing algorithms.
6.2 Access Controls
Only authorized personnel may access your personal information, and only to the extent necessary to carry out specific tasks. All access is logged and regularly audited.
6.3 Two-Factor Authentication
ce99 offers Two-Factor Authentication to enhance the security of your account. Enabling this feature significantly reduces the risk of unauthorized access.
6.4 Security Monitoring
Our systems are monitored around the clock. Suspicious activity is automatically detected and immediate action is taken.
6.5 Data Breach Notification
If a data security breach occurs and it affects your information, we will notify you as quickly as possible in accordance with applicable law.
07 Data Retention Period
ce99 retains your personal information only for as long as necessary. When determining retention periods, we consider the following:
- Active accounts: All information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.
- Transaction history: Financial records may be retained for an extended period as they fall under legal obligations.
- Dispute-related information: Information related to any dispute or legal claim will be retained until it is fully resolved.
Once the need for retention has ended, your information will be securely deleted or anonymized.
08 Your Rights
ce99 respects your rights over your personal information. You may exercise the following rights:
8.1 Right of Access
You may request to know what information ce99 holds about you. In response to this request, we will provide a detailed report.
8.2 Right to Rectification
If your information contains any errors or is incomplete, you may have it corrected. This can be done through your account settings or by contacting our support team.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, security requirements, and the need to prevent fraud.
8.4 Right to Restrict Processing
You may request that the processing of your information be limited for specific purposes. We will consider such requests where they are consistent with applicable law and our essential operations.
8.5 How to Submit a Request
To exercise any of the above rights, please contact our support team. After verifying your identity, we will process your request as quickly as possible.
09 Protection of Minors
The ce99 platform is for adults aged 21 and over only. We do not knowingly collect information from or provide services to minors.
Age verification is mandatory during the registration process. If a person creates an account by providing a false age and this is later proven, the account will be closed immediately and all stored information will be deleted.
If you believe that a minor has registered on ce99, please notify our support team immediately.
10 Policy Changes and Updates
ce99 reserves the right to update this Privacy Policy from time to time. Revisions may be necessary due to legal changes, business changes, or service improvements.
For significant changes, we will notify you in the following ways:
- Displays a notification on the platform
- By sending a message to your registered email
- By changing the "Last Updated" date on this page
Continued use of the platform after an update will be taken to mean that you have agreed to the revised policy. If you do not agree with the changes, you may request to close your account.
11 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
We take your complaints seriously and aim to provide a resolution as quickly as possible. For privacy-related complaints, we generally provide an initial response within business days.
ce99 is always committed to protecting your privacy rights. Our goal is to operate a safe, transparent, and trustworthy service where you can enjoy entertainment with peace of mind.
This Privacy Policy was last updated in January 2026. For more information, please read our Terms & Conditions and Responsible Gaming policy.