ce99 Terms and Conditions
Please read these terms carefully before using the ce99 platform. By registering and using our services, you agree to all of these terms.
Table of Contents
- 1. General Introduction
- 2. Definitions and Terminology
- 3. Account Registration and Eligibility
- 4. Account Security
- 5. Deposits and Withdrawals
- 6. Bonuses and Promotions
- 7. Betting and Gaming Rules
- 8. Prohibited Activities
- 9. Limitation of Liability
- 10. Privacy and Data Protection
- 11. Responsible Gaming
- 12. Account Suspension and Termination
- 13. Complaints and Dispute Resolution
- 14. Changes to Terms
1 General Introduction
These terms and conditions ("Terms") form a legally binding agreement between the ce99 platform and its users ("you" or "member"). ce99 is an online casino and sports betting platform that provides a mobile-first experience for users in Bangladesh.
By creating an account on ce99 or using any of the platform's services, you are considered to have read, understood, and fully accepted these Terms. If you disagree with any part of these Terms, please refrain from using ce99's services.
ce99 is committed to providing its users with a safe, fair, and enjoyable gaming environment. These Terms clearly define the rights and responsibilities of both parties and help maintain a transparent and trusted relationship.
2 Definitions and Terminology
The following terms used in these Terms carry the meanings stated here:
- "Platform" — The ce99 website, mobile application, and all related digital services.
- "Member" or "User" — Any person who is registered on ce99 and using its services.
- "Account Balance" — The total amount of funds currently held in your ce99 account.
- "Bonus Funds" — Funds granted through promotions that cannot be withdrawn before meeting specific wagering requirements.
- "Wagering Requirement" — The obligation to place a specified amount in bets before a bonus becomes withdrawable.
- "Taka" / "৳" — Bangladeshi Taka (BDT), the only accepted currency on this platform.
- "KYC" — The identity verification process (Know Your Customer).
Account and Identity Verification
3 Account Registration and Eligibility
The following eligibility requirements must be met to create an account and use ce99's services:
- You must be at least 21 years of age.
- You must be a legal resident of Bangladesh.
- Each individual may create only one account. Multiple accounts for the same person are prohibited.
- All information provided at registration must be completely accurate and up to date.
- You must not be subject to any prior ban issued by ce99.
4 Account Security
It is your responsibility to ensure the security of your ce99 account. The following rules apply:
- Always keep your login credentials (username and password) confidential.
- Allowing any other person to use your account is strictly prohibited.
- If you notice any suspicious activity on your account, notify ce99 support immediately.
- Use a strong password and change it regularly.
- Always log out after using a public or shared device.
You are responsible for all activities carried out through your account. ce99 will not be held liable for unauthorized activities unless it can be proven that they occurred solely due to a failure on ce99's part.
Deposit and Withdrawal Policy
5 Deposits and Withdrawals
All rules regarding financial transactions on ce99 are described in detail below. All transactions are conducted in Bangladeshi Taka (৳).
Deposit
- Minimum deposit: ৳200
- Accepted methods: bKash, Nagad, Rocket, bank transfer
- Successful deposits are credited to your account instantly
- Keep a screenshot of each deposit
Withdrawal
- Minimum withdrawal: ৳500
- Processing time: 5–30 minutes
- KYC verification is required before withdrawals
- Wagering requirements apply to withdrawals from bonus funds
ce99 reserves the right to verify all financial transaction details. If any transaction appears suspicious or is inconsistent with anti-money laundering laws, ce99 may hold or cancel it. Withdrawals will be processed using the same method used for the deposit where possible.
If a withdrawal is unusually delayed due to technical issues or banking system delays, please contact our 24/7 live chat support. ce99 will always make every effort to resolve the issue as quickly as possible.
Bonus and Promotion Terms
6 Bonuses and Promotions
ce99 offers a variety of bonuses and promotional offers for both new and existing members. Every bonus offer has its own specific terms and conditions, which are stated on the relevant promotion page or in the offer description.
Welcome Bonus
General Terms for Bonuses
- Each bonus offer must be claimed within a specified validity period.
- Eligibility for a bonus depends on the type and amount of the deposit.
- Bonus funds cannot be withdrawn before the wagering requirement is met.
- If multiple bonuses are claimed from the same household, address, or IP address, ce99 reserves the right to cancel all such bonuses.
- If the deadline for meeting a bonus wagering requirement expires, any unused bonus will be automatically cancelled.
- ce99 reserves the right to modify, suspend, or cancel any bonus program at any time.
- Bonuses are provided for entertainment purposes only. Creating accounts or attempting to circumvent terms for the purpose of claiming bonuses will result in account suspension.
VIP Cashback Program
ce99's VIP program has 4 tiers, with weekly cashback offered at each tier:
- Bronze: Up to 0.2% cashback per week.
- Silver: Up to 0.4% cashback per week.
- Gold: Up to 0.6% cashback per week.
- Platinum: Up to 0.8% cashback per week.
Members can advance to higher VIP tiers based on continued activity and loyalty.
Gaming Rules and Prohibited Activities
7 Betting and Gaming Rules
All games on ce99 are operated through fair Random Number Generator (RNG) technology. Game outcomes are determined impartially and there is no possibility of manipulation in ce99's favor.
- Once a bet is confirmed, it cannot be changed or cancelled.
- If a game remains incomplete due to a technical error, ce99 will make every effort to refund the bet amount.
- Each game has its own rules, which can be viewed in the game interface or on the relevant game page.
- Any winnings obtained by exploiting a software bug will be considered void.
- For sports betting, wins and losses will be determined only after the official result is announced.
- Bets on events that are pre-scheduled and then suspended or cancelled will be voided and the funds returned.
8 Prohibited Activities
The activities listed below are strictly prohibited on ce99 and may result in immediate account closure:
- Operating multiple accounts under the same person's name.
- Registering with false or incorrect identity information.
- Conducting money laundering or suspicious financial transactions.
- Exploiting software bugs or game errors.
- Using automated bots or any other scripts to play games.
- Attempting to access another member's account.
- Attempting to intrude on or cause damage to ce99's systems.
- Abusing bonus benefits or attempting to exploit them systematically.
Liability and Protection Policy
9 Limitation of Liability
ce99 strives to deliver its services to the highest standard. However, ce99's liability is limited in the following circumstances:
- If any bet or transaction is affected by internet connectivity issues, power outages, or other technical reasons.
- For delays or failures in services provided by third-party payment providers (bKash, Nagad, Rocket, banks).
- If account information is compromised due to the user's own negligence.
- For issues with game providers' servers or software.
- If specific services must be suspended or changed due to legal or regulatory changes.
ce99 always makes every effort to provide its members with a reliable and uninterrupted service. In the event of any issue, ce99's support team is committed to providing a resolution in the shortest possible time.
10 Privacy and Data Protection
ce99 places the highest priority on protecting its members' personal information. All information you provide is secured using SSL encryption technology.
- Personal information is not sold to or shared with third parties without authorization.
- Information may be used on a limited basis when required by law or for security investigations.
- Payment information is not stored directly; it is handled securely through a payment gateway.
Please read our Privacy Policy for more details.
11 Responsible Gaming
ce99 places the highest importance on responsible gaming. Online gaming should be for entertainment — not as a solution to financial problems.
- We give members the option to set personal deposit limits.
- Temporary or permanent self-exclusion is available if a break from gaming is needed.
- If a member appears to be at risk of excessive gaming, ce99 will actively reach out to support them.
- Accounts belonging to persons under 21 years of age will be closed immediately.
Visit our Responsible Gaming page to learn more.
Account Cancellation & Dispute Resolution
12 Account Suspension & Cancellation
ce99 reserves the right to temporarily suspend or permanently close an account without prior notice in the following circumstances:
- If any clause of these Terms and Conditions is violated.
- If registration using false or incomplete information is proven.
- If evidence of fraud, deception, or system manipulation is found.
- If KYC verification fails or required documents are not submitted.
- Due to legal or regulatory directives.
- If the member themselves requests closure of their account.
Any legitimate funds (not bonuses) in the member's account at the time of closure will be returned, unless there is evidence of fraud. If you have any objection to the account closure, please contact [email protected].
13 Complaints & Dispute Resolution
If you have a complaint or dispute, please follow the steps below:
- Step 1: Contact the support team directly via 24/7 live chat.
- Step 2: Send an email to [email protected] with a detailed description of the issue.
- Step 3: After receiving the complaint, ce99 will investigate and provide a resolution as quickly as possible.
All decisions made by ce99 will be considered final. However, we always strive to ensure a fair and transparent investigation.
14 Changes to Terms and Conditions
ce99 reserves the right to change, update, or amend these Terms and Conditions at any time. In the event of changes:
- The updated Terms and Conditions will be published on this page and the "Last Updated" date will change.
- For significant changes, efforts will be made to notify members via email or platform message.
- Continued use of the platform after changes will be considered acceptance of the new Terms and Conditions.
- If you do not agree to the new Terms and Conditions, you will have the option to request closure of your account.
It is recommended to visit this page regularly to stay up to date with the latest Terms and Conditions.
Have a question?
If you have any questions or uncertainties about these Terms and Conditions, please contact us via 24/7 live chat or email. Our Bengali-speaking support team is always by your side.